Terms and Conditions


Payments:
We accept Visa, MasterCard, American Express, Discover, or regular account payments Interac, all through my PayPal Paiement Connexion or Square Paiement Connexion. All transactions will be in Canada Dollar ($CAN).

Shipping:
Despatch and Shipping times vary by product. Got to the Shipping page to see times in detail, and product specific despatch and shipping information is in each product's description in the store.  If your order is urgent, please email us at lelumineur@gmail.com to discuss. Shipping is from Toronto, CANADA via Post mail 'signed for' service. If you would prefer a courier service -  ie. UPS , please email lelumineur@gmail.com to get a quote.

Important information for customers from outside Canada:
If your order is to be delivered outside Canada, it may attract import duty and local sales taxes which customers will need to pay on receipt of the shipment. Any additional charges for customs clearance must be borne by you. These rules vary by country and your local government determines duty and customs charges, so you should contact your local customs office for further information.

Returns & exchanges:
If you are in any way unhappy with your goods you may send them back for an exchange or a full refund. 
Goods must be returned within 14 days of dispatch. We ask that you return the goods unused. We request that you please enclose the invoice supplied with your delivery. Please contact us before you do.
Unfortunately, we cannot refund or exchange used or customer damaged items (statutory rights not affected). Please note that we are not responsible for return postage. When you return goods, please retain proof of posting from your shipper. Without this we cannot be responsible for any items that fail to reach us.

Privacy:
We will not divulge your email, postal address or telephone number.
We may contact you either by post, email or telephone, primarily as customer service following up on any issues with an order or to answer any questions you may have.We will not pass on your e-mail address to any other company.

Product description:
We have made every effort to ensure product photographs, description and details listed on the site are accurate. However, slight differences in colour and texture may occur.

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